Debit and Credit Card fraud happens every day in our complex global economy. The threat exists not only with retail purchases but also with online purchasing, email and internet scams. There is also concern about ID theft.
Our fraud protection services are used to anticipate, address and help prevent security threats. You will be contacted by an experienced fraud analyst to verify the authenticity of your card transactions, if warranted.
You may not be aware of it, but you have round-the-clock protection against the increasingly savvy perpetrators of debit card fraud.
If we detect suspicious activity on your debit card, you will receive an automated call from “Fraud Prevention Services” asking you to verify a transaction. If unanswered, a message with a case number will instruct you to call back. Upon return call, you will speak with a “Fraud Detection Center” representative. If you don’t respond, a live Fraud Analyst will contact you. We will only ask you to confirm card and transaction details and will not request further sensitive information. If unsure about a call’s legitimacy, contact the bank directly for confirmation.
Scam artists are waiting for the opportunity to steal your information. To make sure you have taken the necessary steps to protect yourself, read more at OnGuard Online
With the added protection of Enhanced 3D Secure, you can shop online with confidence using your Northwest Community Bank Debit MasterCard®. Enhanced 3D Secure ensures seamless and secure transactions by automatically enrolling all cardholders and eliminating the need for password authentication at checkout. It uses sophisticated technology to assess each transaction in real-time, analyzing factors like geo-location, device type, and shopping patterns to identify potential fraud. While most transactions proceed smoothly, offering a quicker, hassle-free shopping experience, those with a higher risk may be declined to safeguard your security and ensure your peace of mind.
If you believe your Debit MasterCard® or PIN has been lost or stolen, please call us immediately at (860) 379-7561 or (800) 455-6668 from anywhere in the USA. You also have the option of deactivating your card 24/7 through your online banking account or mobile app. Also, if you deactivate a lost card and then happen to find it, you can reactivate it.
Please let us know when you plan to travel. We will notify Fraud Prevention Services that there could be charges to your card from your vacation location. This will ensure that your debit card transactions will not trigger a card alert and will prevent them from blocking the card.
To notify us, please stop into any branch, call us at 800-455-6668, or place a travel alert through your online banking account or mobile app.
Like all forms of scams and schemes, incidents of fraudulent text messaging have been increasing nationally, as well as locally. Scammers send text messages that appear to come from your bank, even using proper names of personnel to make the message look familiar and legitimate. They will use tricks, such as scare tactics with false problems such as debit card cancellation and late payments or will tempt you with special offers to get your attention and gain access to your personal information and/or accounts.
First and foremost, if you receive an unsolicited text message appearing to have been sent by Northwest Community Bank, Collinsville Bank – A Division of Northwest Community Bank, or Litchfield Bancorp – A Division of Northwest Community Bank, do not click any links or reply to the message. We will NEVER ask for your personal information nor ask you to click on a link or to call a telephone number in a text message.
For more information or to report fraudulent activity: call or visit any of our branch locations.
For more information on scams, visit the Consumer Financial Protection Bureau at:
www.consumerfinance.gov/consumer-tools/fraud/ or call 855-411-2372.
Fraudulent email scams targeting bank customers are a serious concern as scammers pose as Northwest Community Bank or the Divisions, Collinsville Bank and Litchfield Bancorp. It’s crucial to remember that we will NEVER ask you to disclose or verify sensitive information such as your username, password, or account details via email. If you receive an email that appears to be from one of these banks requesting such information, it’s likely a phishing attempt. Do not click on any links or respond to the message. Instead, protect your personal information by immediately notifying us. Prompt reporting can help prevent potential breaches and safeguard your financial security.
For more information or to report fraudulent activity: call or visit any of our branch locations.
For more information on scams, visit the Consumer Financial Protection Bureau at:
www.consumerfinance.gov/consumer-tools/fraud/ or call 855-411-2372.
Fraudulent check scams exploit stolen account information or personal identity documents, allowing thieves to impersonate victims and access their accounts. Typically, victims receive a counterfeit check under the guise of a lucrative opportunity, like a job or prize, and are instructed to deposit it and transfer part of the amount elsewhere as a fee. Once the bank flags the check as fake, the victim is liable for the amount. Significant financial losses can result from these scams. It’s crucial to be cautious and skeptical of unsolicited checks and unfamiliar transactions to safeguard against such fraud.
For more information or to report fraudulent activity: call or visit any of our branch locations.
For more information on scams, visit the Consumer Financial Protection Bureau at:
www.consumerfinance.gov/consumer-tools/fraud/ or call 855-411-2372.