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Forms and FAQs
Frequently Asked Questions
For your convenience we have compiled some of our most frequently asked questions and the answers:
What are your hours and where are your offices located?
Click here for a complete list of locations and hours for Northwest Community Bank and its Divisions.
What is the routing number for Northwest Community Bank?
The routing number is 211174204. A different routing number is used for wire transfers. Click here for a copy of our wire instructions.
Why is there a hold on my check and when will it be available?
Our policy is to make funds from your check deposits available to you on the first business day after the day we receive the deposit. Electronic direct deposits, cash, and ACH and wire transfers will be available on the day we receive the deposit. This general policy is subject to certain exceptions, under which longer delays may apply. Once they are available, you can withdraw the funds in cash and we will use the funds to pay checks that you have written and other types of transactions that you have initiated. For more information on our Funds Availability, please contact your local Northwest Community Bank office. Click here for a list of phone numbers and addresses.
How do I activate my Debit Mastercard®?
Activating your Debit Mastercard® can be done very easily at any of our ATMs or by calling 1-800-992-3808. At the ATM simply use the Personal Identification Number (PIN) that was sent to you shortly before or after you received your Debit Mastercard® in the mail and use it to print a “balance inquiry” at any Northwest Community Bank, Collinsville Bank – A Division of Northwest Community Bank or Litchfield Bancorp – A Division of Northwest Community Bank ATMs. While at the ATM, you will also have the option to change the PIN to something different than what was sent to you. If you received a replacement card due to expiration, your existing PIN will continue to work, you will not receive a new one in the mail and activation will be the same as above.
Do I need to let Northwest Community Bank know when I am traveling outside of Connecticut and will my Debit Mastercard® continue to work?
Yes, please let us know when you plan to travel. We will then notify Fraud Services to ensure that your card activity does not trigger a card alert. This can be done by contacting your local Northwest Community Bank office or one of its Divisions, or by logging into your Online Banking account (Click on Profile, then click on “Service Center” and under Electronic Services,” click on Notify NCB of my travel plans.”)
Why isn't my debit card working?
If your debit card has expired, or was recently part of a compromised situation such as fraud, it may have been “hot carded” (locked out). To find out specifically why your card is not working, please contact your local Northwest Community Bank office. Click here for a list of phone numbers and addresses.
How do I dispute a fraudulent charge on my account?
When there is a suspected fraudulent charge on your account, please contact your local Northwest Community Bank branch immediately. One of our Customer Service Representatives will gladly help you resolve the issue, step by step. Click here for a list of phone numbers and addresses.
How can I protect myself against Financial Scams?
Please review our Financial Scam Flyer by clicking here.
If you do not find the answer to your question, please contact your local branch so we may assist you.