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Northwest Community Bank Brand Consolidation

One Brand. One Name. Same Trusted Vision.

On Monday, March 10, 2025, all branches of “Collinsville Bank, A Division of Northwest Community Bank” and “Litchfield Bancorp, A Division of Northwest Community Bank” opened as Northwest Community Bank. Branch signage, websites, and Bank materials now display our new logo – beginning a new chapter in our story as Northwest Community Bank.

Be assured that this change will not impact the terms of your accounts. If your accounts have been at Collinsville Bank or Litchfield Bancorp, your account numbers, usernames, and passwords remain the same. Your debit cards and checks remain active, and you can still use your existing checks. Your direct deposits will continue to be processed. Your accounts will still be protected by the FDIC.

However, please note that Collinsville Bank and Litchfield Bancorp customers who use the following services will need to make adjustments:

  1. Online Banking Customers: You will access your accounts through the Northwest Community Bank website instead of the Collinsville Bank or Litchfield Bancorp website you’ve used before.
  2. Mobile Apps Customers (phones and tablets): You will need to delete your current Collinsville Bank or Litchfield Bancorp app, and download the Northwest Community Bank mobile app by searching for “Northwest Community Bank” in the Apple or Google Play app stores. Then enter your current login and password. Once logged in, be sure to reset your personal preferences.
  3. Customers who use Peer-to-Peer Payment Apps (such as PayPal, Venmo, Zelle, etc.) – or any third-party applications where a customer has granted permission or entered a username and a password in the past to pull account information, or connect external accounts – will need to re-register to connect using “Northwest Community Bank” as the bank.

We believe these changes can be made easily and that your relationship with our bank can continue seamlessly. However, if you’d like assistance, call us at 860-379-7561, email us at info@nwcommunitybank.com or view our frequently asked questions below.

What is the impact of the brand consolidation to Northwest Community Bank for Collinsville Bank and Litchfield Bancorp customers?

There is no impact to the terms of your accounts, but there is a change to Online Banking and the Mobile Banking app for customers of Collinsville Bank and Litchfield Bancorp, as they have been folded into the Northwest Community Bank app.

Please know that:

  • All account numbers are unchanged.
  • All current CDs/IRAs will be honored as they were before.
  • All loans will be honored as they were before.
  • Online Banking usernames and passwords remain the same.
  • Existing Collinsville Bank and Litchfield Bancorp Debit Cards will remain active until the cards expire.
  • Existing Collinsville Bank and Litchfield Bancorp Checks will be honored.
  • Management and staff will not change, and you will continue to receive the exceptional level of service you’re accustomed to.

What actions do Collinsville Bank and Litchfield Bancorp customers need to take?

Collinsville Bank and Litchfield Bancorp Mobile Banking customers will need to delete their current branded mobile app. You will then need to download the Northwest Community Bank mobile app by searching for “Northwest Community Bank” in the Apple or Google Play app stores. Then enter your current login and password. Once logged in, be sure to reset your personal preferences.

Please note that any Peer-to-Peer Payment Apps (such as PayPal, Venmo, Zelle, etc.) or any third-party applications where Collinsville Bank and Litchfield Bancorp customers have granted permission or entered username and password in the past to pull account information or connect external accounts, will need to be reviewed and set back up as needed, once the Northwest Community Bank app has been downloaded and logged into using existing username and password.

Bookmarked web addresses for Collinsville Bank and Litchfield Bancorp will need to be deleted and the “Northwest Community Bank” website, www.nwcommunitybank.com, set as a “favorite.”

Can I use any of the Northwest Community Bank branch offices?

Yes, you have the ability to use any of the 13 branch offices. The only change is the refreshed brand logo of Northwest Community Bank throughout all locations. Please continue to use any of our 13 branches, checks, debit cards, online banking, and Bill Pay; and make loan payments as you do today.

Do I need to get a new Debit Card, or new Checks?

No, you can continue using your debit card or checks. Once your debit card expires, it will be replaced with a new Northwest Community Bank debit card. And once you run out of checks, they will be replaced with Northwest Community Bank checks. Your accounts will continue to function as they did.

Will my Direct Deposit or scheduled ACH Debits going in or out of Collinsville Bank or Litchfield Bancorp be impacted?

No, your Direct Deposits and automatic ACH payments will process as normal.

Will my accounts continue to be insured with the FDIC?

Northwest Community Bank is a strong, secure, and well-capitalized bank and a safe place for deposits. All deposits are insured by the Federal Deposit Insurance Corporation (FDIC) up to $250,000. This coverage can be increased for larger deposits through titling of accounts. We also participate in the Certificate of Deposit Account Registry Service (CDARS).

If you have any questions about FDIC insurance on your accounts or CDARS, please call your local branch. They would be more than happy to assist you in any way possible.

What is Connecticut Mutual Holding Company?

Connecticut Mutual Holding Company was established in 2001, and operated three banks: Litchfield Bancorp, Northwest Community Bank, and Collinsville Bank. It was formed to meet the changing needs of the communities it serves. In January 2021, Collinsville Bank and Litchfield Bancorp were merged into Northwest Community Bank and began operating as Divisions of Northwest Community Bank. On March 10, 2025, there was a rebranding of the three banks operating under one charter. The three original bank brands were unified under one name – Northwest Community Bank – which remains a wholly-owned subsidiary of CMHC.

What is Northwest Community Bank?

Northwest Community Bank is a mutually owned, state-chartered bank, headquartered in Winsted, CT. The Bank has branches in Avon, Canton, Collinsville, Farmington, Granby, Lakeville, Litchfield, New Hartford, Simsbury, two in Torrington, Watertown and Winsted, as well as a nationally-recognized academic branch in Northwestern Region 7 High School.

With over 165 years in community banking, Northwest Community Bank knows our neighbors and has grown with the community’s needs and support. The Bank has a deep commitment to the communities we serve and takes great pride in delivering exceptional customer service.

The Bank offers a full range of consumer, business, and investment products and services. In addition to consumer banking and lending products, Northwest Community Bank is a leader in commercial banking services.

What if I should have any questions? Who do I contact?

Please call us at (860) 379-7561 and an employee will be pleased to assist you.

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