Forms and FAQs
Frequently Asked Questions
For your convenience we have compiled some of our most frequently asked questions and the answers:
If you do not find the answer to your question, please contact your local branch so we may assist you.
- What are your hours and where are your offices located?
For a complete list of our Northwest Community Bank locations and hours, follow this link.
- What is the routing number for Northwest Community Bank?
The routing number can be found at the bottom of your personal checks. Our Checking and Savings account routing number is 211174204. This routing number is not for incoming wire transfers. For a copy of our wire instructions please follow this link.
- Why is there a hold on my check and when will it be available?
Except for cash, wire transfer deposits, and electronic direct deposits, our general policy is to make funds from your deposits into an account available to you on the first business day after the day we receive your deposit. This general policy is subject to certain exceptions, under which longer delays may apply. Once they are available, you can withdraw the funds in cash and we will use the funds to pay checks that you have written and other types of transactions that you have initiated. For more information on our Funds Availability, please contact your local Northwest Community Bank office. For a list of phone numbers and addresses, please follow this link.
- How do I activate my card?
Activating your card can be done very easily at any of our ATMs. Simply use the Personal Identification Number (PIN) that was sent to you shortly before or after you received the card in the mail and use it to print a "balance inquiry" at any Northwest Community Bank ATM. While at the ATM, you will also have the option to change the PIN to something different than what was sent to you. If you received a replacement card due to expiration or damage, your existing PIN will continue to work, you will not receive a new one in the mail and activation will be the same as above.
- Do I need to let Northwest Community Bank know when I am traveling outside of Connecticut and will my ATM/Debit card continue to work?
Yes, please let us know when you plan to use your card when traveling outside of New England. We will then notify FraudWatch® PLUS to ensure that your card activity does not trigger a card alert. This can be done by contacting your local Northwest Community Bank office, or by logging into your I-Banking account (Click on Profile, and under "Electronic Services," click on "Notify NCB of my travel plans.")
- Why isn't my debit card working?
If your debit card has expired, or was recently part of a compromised situation such as fraud, it may have been "hot carded" (locked out). To find out specifically why your card is not working, please contact your local Northwest Community Bank office. For a list of phone numbers and addresses, please follow this link.
- How do I dispute a fraudulent charge on my account?
When there is a suspected fraudulent charge on your account, please contact your local Northwest Community Bank branch immediately. One of our Customer Service Representatives will gladly help you resolve the issue, step by step. For a list of phone numbers and addresses, please follow this link.
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