COVID-19 and Paycheck Protection Program Updates

COVID-19 and Paycheck Protection Program Updates

All Northwest Community Bank lobbies will return to normal business operations on Wednesday, July 8th. We encourage you to continue to use our drive-up windows, ATMS, and mobile/online banking. When entering our lobbies, we will require all customers to wear a mask, follow social distancing markers, and have identification ready to present to staff.

All Northwest Community Bank lobbies will return to normal business operations on Wednesday, July 8th

The safety of our customers and staff continues to be a priority and we have implemented the following procedures:

  • All staff and customers will be required to wear a mask while inside Northwest Community Bank branches.
  • We have installed plexiglass shields at all our teller counters for the protection of everyone.
  • We have installed social distancing markers throughout all of our lobbies. We request all staff and employees kindly follow their guidance.
  • We will be limiting the number of customers allowed in the lobby at once in order to follow social distancing guidelines.
  • Customers will be required to bring identification into the bank. We may ask that you momentarily lower your mask for identification purposes if needed.
  • Our staff is sanitizing high touch point areas hourly, pin pads after each use, and wiping down desks and workspaces with disinfectant wipes daily.
  • Some of our branch locations will have designated specific doors for Entering and Exiting the building. (Torrington will enter as usual, and exit via the side door, Litchfield will enter in the rear and exit via the front.)

We understand that not everyone feels comfortable conducting in-person business just yet, so we encourage you to continue to use our ATMs, drive up windows, and mobile/online banking.

Northwest Community Bank will continue to monitor the CDC.org and the CT.gov websites for changes in COVID-19 guidelines and mandates. We will provide updates as they become available should we need to make any additional changes to our processes or operations.

Should you need to contact any of our branches, you may view our locations by clicking here.

Paycheck Protection Program Loan Forgiveness for Borrowers

The Department of Treasury and the SBA announced that the Loan Forgiveness Application is now available. The Application, which can be found below, is 11 pages long which includes line by line instructions. Please do not be alarmed; we are sure there will be more guidance coming further clarifying the process. You may utilize our Loan Forgiveness Calculator (below) to assist you in ensuring the correct percentage of proceeds is used for Payroll purposes.

Northwest Community Bank is currently working with our core processor vendor for an automated solution to help you file your Loan Forgiveness Application and simplify the process. Although it was previously indicated that the Bank would begin accepting information via our File Share portal on our website effective June 1st, the Bank believes this new option will give you more comfort and clarity as it leads you through the Forgiveness Process from start to finish. We will be sending you more information on this in the weeks ahead.

As we have said many times, this process is evolving as the SBA and now Congress make alterations to the PPP program. We will keep you updated on the changes as soon as they are announced, and we appreciate your continued patience. If you have questions, please contact us at: NCBCommercial@nwcommunitybank.com.

Additional documentation needed:

  • Payroll Tax Forms overlapping the Covered Payroll Period.
  • Bank account statements or third-party payroll provider reports documenting the cash compensation.
  • If self-employed, proof of payroll payed to yourself (example: check copies paid to you).
  • Payment receipts, cancelled checks, etc. to document the employer contributions to employee health insurance and/or retirement plans.
  • Should you need to complete the FTE information for the number of employees added, documentation will be needed. Please refer to page 10 of the application for further information.
  • If you are also paying mortgage interest, rent, and utilities with PPP money, then cancelled checks and account statements need to be submitted.

Download Application Here (PDF)

Download Loan Forgiveness Calculator (downloadable Excel spreadsheet)

Paycheck Protection Program a Success for Local Community Banks

Click here to view Press Release (PDF).

Branches Will Operate Via Drive-up, ATMs, and In-branch Appointments

Due to recent advisories from the U.S. Center for Disease Control (CDC) and in order to minimize health risks to both our employees and customers, we have made the decision to operate through our drive-up windows and ATMs effective March 20th. We also have technology available so employees can have virtual meetings with our customers should it be needed.

We understand that not all banking transactions can be done remotely or via the drive thru. Should you need to conduct in-branch business with a Northwest Community Bank employee, we will require an appointment to be made in advance by telephone and be accompanied by some health screening questions. We will keep you updated on when we plan to reopen our branch lobbies once that information is available.

You can view our branch locations and hours by clicking here. We will keep you updated on when we plan to reopen our branch lobbies once that information is available.

The safety of our customers and staff continues to be a priority so please be prepared to answer some health screening questions in advance. We are also taking additional precautions by requiring our staff and customers to practice social distancing as well as wear masks while conducting in-branch business. Our team is sanitizing high touch point areas throughout the day and wiping down desks and workspaces with disinfectant wipes daily.

We will keep you updated on when we plan to reopen our branch lobbies and the safety procedures in place once that information is available. In the meantime, we are taking every precaution to keep everyone safe and prepare our lobbies for when we return to normal operations.

UPDATE: All Northwest Community Bank lobbies will return to normal business operations on Wednesday, July 8th. We encourage you to continue to use our drive-up windows, ATMS, and mobile/online banking. When entering our lobbies, we will require all customers to wear a mask, follow social distancing markers, and have identification ready to present to staff.

Preventing Fraud

During this time of uncertaintly, be extra vigilant of suspicious emails, phone calls, and text messages looking for your personal information - they could be impersonatity a government agency, charity, medical or health provider, or a financial institution. Please do not supply any personal or account information via phone calls or emails sent to you from Northwest Community Bank. Contact us directly through our published phone numbers listed on our website.





Resources

Ways to Bank Remotely

Ways to bank remotely:



I-Banking helps you handle your banking needs from anywhere, anytime.

  • View up-to-the-moment account balances and up to one year of history on any deposit or loan account
  • Pay your bills with our FREE Personal I-Banking Bill Pay
  • Transfer funds between any Northwest Community Bank transaction account, as well as any checking or savings account from another financial institution
  • Make payments from your checking or transactional savings account to your Northwest Community Bank mortgage, home equity or installment loan
  • View, print or save images of checks that have cleared your account
  • View, print or save up to 18 months of monthly statements when you sign up for FREE eStatements
  • Set up FREE alerts for high or low balances, deposits or withdrawals as well as current balances to your email inbox or mobile device
  • Send secure messages to a Customer Service Representative

Mobile Banking allows you to securely access your account information 24/7 from anywhere using your mobile device.

  • Check account balances
  • View account history
  • Transfer funds between accounts (person to person and bank to bank accounts)
  • Pay bills and schedule payments
  • Locate nearby Northwest Community Bank branches and ATMs searching by zip code or address
  • Receive secure mail alerts
  • Deposit checks remotely by taking a picture of your check to securely deposit it (Learn how here)
  • Deactivate or activate your Debit MasterCard

Getting started is easy. Enroll in online banking if you haven’t already, then download our app for iPhone or Android phones or tablets!

It’s easy to get started using Our Secure Online Banking Login, for Personal click here to register and for Business click here to register. If you need further assistance, please call us to request a virtual appointment.

Our drive-up window and ATM networks makes it easy for you to bank whenever and wherever it’s most convenient.

  • Check account balances
  • We offer 4 drive-up locations that allow you to do your banking right from your car
  • As part of the Connecticut Mutual Holding Company, we offer 13 ATM locations to make withdrawing money easy with no fees! Deposits can only be made at Northwest Community Bank ATMs.
  • Night drop locations will remain available for use.

We’d like to remind you that your money is safe in banks during this tumultuous time, and you can read a statement here from the Banking Commissioner for additional information and reassurance.

How to Deposit a Check Using the Northwest Community Bank Mobile App on Your Smartphone

Did you know that you can remotely deposit your checks using our Northwest Community Bank mobile app? Learn how here.