What's Happening In Our Community

Northwest Community Bank has been serving your community for over 150 years.

Our Community News

Fraud Alerts & Online Safety

Northwest Community Bank is always looking out for our customers. For your protection we have provided some information on specific types of scams and frauds which you should be aware of:

Beneficial Ownership Notice

Beneficial Ownership Notice. On May 5, 2016 the US Department of the Treasury announced a Customer Due Diligence Final Rule and proposed Beneficial Ownership Legislation. Due to these regulatory changes effective May 11, 2018, we will be asking for additional information when commercial accounts are opened or changes are made to existing accounts including Certificate of Deposit Renewals and Loan Renewals held at Northwest Community Bank. We are now required to gather information in regard to Beneficial Owners of Legal Entity Customers including Name, Address, Social Security Number, Date of Birth and a copy of Identification- such as a driver's license. We are required to gather information as it relates to the following:

1. Ownership: Under the rule, any individuals who directly or indirectly own 25 percent or more of the equity interests in the legal entity must be identified. This means that up to four individuals may be identified; in some cases, however, there may not be any individual identified under the ownership prong (for example, if no individual actually owns 25 percent or more of the equity interest).

2. Control: Unlike the ownership prong, for which it is possible that no single individual be identified, the control prong requires at least one individual be identified who has significant managerial control over the legal entity customer. This individual could be an executive officer, a senior manager, or any other individual who regularly performs similar functions. An individual identified under the ownership prong can also be identified under the control prong.

Certain exemptions will apply. The exemptions allowed are:

1. Sole proprietors and unincorporated association. Typically, these entities do not have a legal existence that is separate from the "associated individual or individuals that in effect creates a shield permitting an individual to obscure his or her identity."

Each covered entity will be required to fill out the Certification Form regarding Beneficial Owners of Legal Entity Customers. If you have any questions, please contact us at (860) 379-7561 or your local branch.

Equifax Security Breach

On September 7, 2017, Equifax, Inc. announced a cybersecurity incident potentially impacting approximately 143 million US Customers. Based on the Equifax, Inc. investigation, the unauthorized access occurred from Mid-May through July of 2017. Northwest Community Bank strongly encourages our customers to visit equifaxsecurity2017.com to determine if your information has been potentially impacted and to see updates on what steps Equifax is taking to protect anyone affected by this breach. You may also contact Equifax by phone at 1-866-447-7559 (toll-free) everyday, including weekends, from 7:00AM to 1:00 AM Eastern Time. Equifax is offering credit file monitoring and identity theft protection free to US customers for one year. Information on this offering will also be found at equifaxsecurity2017.com

IRS and Anthem Security News

Click here for more information on the IRS and Anthem security news alert.

Home Depot Breach

On Monday, September 8, 2014, Home Depot confirmed that there was a security breach in their US and Canadian store's payment data systems. In their press release, Home Depot stated that there is no evidence that consumers who placed orders online at HomeDepot.com were affected. Additionally, Home Depot is offering customers free credit monitoring services and identity protection. More information can be found on their website at http://www.homedepot.com.

Northwest Community Bank is encouraging our customers to monitor their accounts. Online Banking is an effective tool to examine account transactions in real-time. Should you notice an unauthorized transaction via Online Banking or in your monthly statement, please report it immediately to your local branch, or by calling the Operations Center immediately at 860-738-6030.

Please continue to check our website for additional information as it becomes available.

Debit Card Customers

Due to a recent influx of fraudulent debit card transactions, effective June 13, 2014, when using your Debit MasterCard in ALL States (EXCEPT Connecticut, Massachusetts, New Hampshire, Rhode Island & Vermont) a personal identification number (PIN) must be used. Until further notice, signature based (credit) transactions will be denied for security purposes. As always, when traveling outside of Connecticut, please contact any of the Northwest Community Bank offices so we can further protect your debit card. If you have any questions, please do not hesitate to call your local Northwest Community Bank offices.

Heartbleed Bug Statement

We have scanned and confirmed that our website is NOT vulnerable to the recent exploit known as the Heartbleed Bug.

This vulnerability may allow unauthorized individuals access to Internet communications that are encrypted using Open SSL technology, potentially exposing personal and financial information from online services and users.

It is a best practice to periodically change your password to sites that contain your personal or financial information.

While our website is not vulnerable we encourage everyone to change their passwords periodically. In addition, you should monitor your accounts regularly and immediately report any suspicious activity.

About Target Breach

On December 19, 2013, the news media reported a data breach affecting debit cards used in the past month at the US retail chain of Target. Please monitor your debit account transactions closely and report any unauthorized transactions to your bank branch personnel or call the Operations Center immediately at 860-738-6030.

Fraud Alert

On March 31, 2012 the Bank became aware of the following fraudulent text message that is being sent to customers and non customers about debit cards.

"Dear MasterCard Customer: We regret to inform you that your debit card is locked - to re-activate call #800-992-3808"

This is a scam - Do Not Respond.